Refund and Returns Policy

At MadeByZahra, we are committed to ensuring your satisfaction with every purchase. We take great care in delivering products of the highest quality and accuracy. However, we understand that there may be instances where you need to return a product. Please read our Returns and Refund Policy carefully before making a purchase.

Returns

You may return a product to us under the following conditions:

1. Damaged Product: If the product you receive is damaged during shipping or is found to be defective upon arrival, you must inform us within 2 days of receiving the product. We will provide instructions on how to return the item for a replacement or refund.
2. Incorrect Item: If you receive an incorrect item that does not match your order, please notify us within 2 days of receiving the product. We will arrange for the correct item to be sent to you, or you may request a refund.

 Items cannot be returned on grounds of color, choice or handwork.

Refunds

Refunds will be processed under the following circumstances:

1. Damaged Product: If you receive a damaged product, we will issue a refund after we have received and inspected the returned item. Refunds will be issued to the original payment method used for the purchase.
2. Incorrect Item: If you receive an incorrect item, you can choose to receive a refund or a replacement item. Refunds will be issued to the original payment method used for the purchase.

 Items cannot be refunded on grounds of color, choice or handwork.

Conditions for Returns and Refunds

To be eligible for a return and refund, please ensure that:

1. The product is returned in its original packaging, including all accessories and documentation that were included with the product.
2. The product has not been used, worn, or altered in any way.
3. You have notified us of the issue within the specified timeframe: within 2 days.
4. You have followed the return instructions provided by our customer service team.

Non-Refundable Items

Please note that certain items may not be eligible for return or refund, such as:

1. Gift Cards (It is a digital product)

Return Shipping

In the case of a damaged product or an incorrect item, we will provide you with a prepaid shipping label for the return. For other types of returns, you will be responsible for the cost of return shipping.

Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact our Customer Service team at

Customer Service Email: madebyzahra.co@gmail.com or help@madebyzahra.com

or WhatsApp us at: 8454801553

We are here to assist you and ensure your satisfaction.